Does the film get installed on the inside of the glass or the outside?

Our safety film is installed on the inside surface of your existing windows.

What is the difference between window tint and safety film?

A.C.E. security film is five times thicker than most window tint. In addition, A.C.E. security film also uses a pressure sensitive adhesive that forms a physical bond with glass. The combination of increased thickness and aggressive adhesive greatly increases the ability to absorb the energy of an impact and keep the glass intact.

Will A.C.E. security film stop fading?

No security film can completely eliminate fading. However, our A.C.E. film blocks 98% of ultra violet light which can significantly reduce the rate of fading of furniture, carpets and floors.

Why is there a small gap between the edge of the film and the frame edge of glass?

There has to be a small gap (1/16 - 1/8 inch) along the edge to allow for the removal of the 'slip solution' used when installing our A.C.E. film. Also, in warm temperatures the film can expand. If there is no room for it to expand it will touch the edge of the frame and lift off the glass causing a "finger" to appear which means the film will have to be replaced.

Can A.C.E. security film be installed over existing tint, stickers or decals on my windows?

No. Any material adhered to the inside surface of the glass must be removed in order to properly install our A.C.E. film.

Why do I need to use a razor to clean my window?

It is essential to install A.C.E. security film on a clean window. Using a razor ensures any dirt and adhesive residue is removed before installation.

How should I clean my windows after A.C.E. security film is applied?

Do not wash windows for 30-60 days after installation to allow for curing of our film. After this period, common glass cleaning solutions such as water, water/alcohol mixtures or ammonia based mixtures – which do not contain abrasive materials – may be used. Use a soft cloth, paper towel or squeegee. Do not use any material that is abrasive.

What is the warranty on the film?

A.C.E. Do It Yourself Kit is sold under the following agreement with its customer:

A.C.E. will replace defective products at no cost to its original customer if damaged during shipping or if the product has a manufacturing defect. In order to proceed with a warranty claim, the shipment must be marked damaged upon receipt and returned to A.C.E. within ten (10) days of the receipt of the products by the customer. A.C.E. will gladly replace any product damaged during shipping or having a manufacturing defect upon receipt of the following: the damaged product, the original dated sales receipt and a written explanation of the defect. A.C.E. obligation is limited to the replacement of the product. A.C.E. will not offer any warranty after the expiry of the ten (10) days delay. All claims shall be sent to the following address:

DIY
A.C.E. Inc.
150 Isabella Street, Suite 1200
Ottawa , Ontario K1S 1V7

Since the installation of the films will not be done by trained technicians, A.C.E. cannot warranty the products once installed. A.C.E. assumes no liability whatsoever against any product deterioration including but not limited to peeling, cracking, yellowing, demetallization, delamination. A.C.E. does not assume liability from glass breakage from any cause including breakage from thermal stress. Customers who require a comprehensive warranty which includes these risks should contact an A.C.E. certified installer rather than installing the products on their own.

A.C.E. does not warrant that its products are break-in resistant, bullet resistant or bomb resistant. A.C.E. assumes no liability for damages to persons or property arising as a direct or indirect result of the use or inability to use any products or instructions offered. The customer agrees to take full responsibility for any damages (including consequential and incidental damages) if incurred. No warranties are expressed or implied. There are no warranties of fitness for application for a particular purpose or merchantability applicable to the products. In no event does A.C.E. warrant the safety or the effectiveness of the products. In no event shall A.C.E. be liable or responsible for any loss or damage, direct, incidental or consequential.

A.C.E. is under the assumption that its customers are of sound mind, can read and interpret English and that the customer assumes all responsibility for purchase, safe, proper and legal use of the products they purchase. Point of sale is Ottawa, Ontario, Canada. Any legal issues brought forth against A.C.E. will be governed by the laws of the Province of Ontario, Canada. Any legal proceedings will be held in the city of Ottawa, Ontario, Canada. This disclaimer and warranty is a legally binding contract between A.C.E. and its paying customers.

THIS WARRANTY PROVIDES CERTAIN LEGAL RIGHTS AND THERE MAY BE OTHER RIGHTS WHICH MAY VARY FORM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY BE INAPPLICABLE.

Any inquiries regarding the warranty, disclaimer or the installation of A.C.E security laminates, should be directed at our Customer Support Centre at the address stated above, by email at diy@usace.com or by phone at 1-800-290-6512.